Datenschutzerklärung

Privacy Policy

This Privacy Policy describes how everianemx.shop collects, uses, stores, discloses, and otherwise processes personal information when you visit our website, make a purchase, create or use an account, contact us, or otherwise interact with our online store.

Contact Email: info@everianemx.shop

Our online store is powered by Shopify.

For customers and visitors located in Germany or elsewhere in the European Economic Area, personal data may be protected by the General Data Protection Regulation, including rights relating to transparency, access, correction, deletion, restriction, objection, and data portability where applicable.

1. Data Controller

For personal data processed in connection with the operation of this store, the store operator identified as everianemx.shop acts as the merchant responsible for the relevant processing activities to the extent required by applicable law.

Privacy inquiries may be sent to:

info@everianemx.shop

Shopify may separately act as a processor, service provider, or controller for particular processing activities depending on the service involved. Shopify describes these roles in its privacy and data-processing documentation.

2. Personal Information We May Collect

Depending on how you interact with our website, we may collect information including:

• your name;
• billing address;
• shipping address;
• email address;
• telephone number;
• account information;
• order information;
• products purchased or considered;
• transaction information;
• payment-related information provided through checkout;
• communications sent to customer service;
• return and refund information;
• IP address;
• browser information;
• device information;
• cookie identifiers;
• website activity information;
• referral information;
• approximate location derived from technical information; and
• consent or privacy-preference information.

We aim to collect only information reasonably relevant to legitimate business and legal purposes.

3. Information You Provide Directly

You provide personal information directly when you:

• place an order;
• enter billing information;
• provide a shipping address;
• create an account;
• subscribe to communications;
• contact customer support;
• submit a return or refund request;
• participate in a promotion where available; or
• otherwise communicate with us.

If you choose not to provide information necessary to complete a purchase, we may be unable to process the requested transaction.

4. Information Collected Automatically

When you access our website, certain technical information may be collected automatically through server logs, cookies, pixels, local storage, and similar technologies.

This information may include IP address, browser type, operating system, device characteristics, pages viewed, interactions with the store, referring pages, and other technical information.

Some technologies are necessary for essential functions such as maintaining a shopping cart, remembering checkout information, securing transactions, preventing fraud, and keeping the website operational.

Non-essential analytics or advertising technologies should be used subject to applicable consent requirements.

Shopify provides merchants serving the EEA with customer privacy tools including privacy settings and cookie-banner functionality.

5. Why We Process Personal Data

We may process personal data for purposes including:

Processing Orders

We use information to receive, verify, fulfill, and administer purchases.

Providing Products and Services

We process information necessary to deliver products and provide customer services requested by you.

Payments

Payment and transaction information may be processed to complete purchases, identify payment status, issue refunds, and prevent payment fraud.

Shipping and Delivery

We may share necessary information with fulfillment providers, postal operators, and shipping carriers to deliver purchases.

Customer Support

We use contact details, order information, and communications to respond to requests and resolve problems.

Fraud Prevention and Security

Information may be used to protect customers, our store, Shopify, payment providers, and other parties against fraud, unauthorized transactions, security incidents, and misuse.

Legal Compliance

We may retain or disclose information where required to comply with taxation, accounting, consumer protection, court orders, lawful governmental requests, or other legal requirements.

Store Improvement

Where legally permitted, data may be analyzed to understand store performance and improve functionality, usability, product presentation, and customer experience.

Marketing

Where required, we will obtain consent before sending electronic marketing or using non-essential tracking for marketing purposes.

You may withdraw marketing consent at any time using an available unsubscribe mechanism or by contacting us.

6. Legal Bases Under the GDPR

Where the GDPR applies, processing may rely on one or more lawful bases, including:

Performance of a contract: processing necessary to accept and fulfill your order or provide requested services.

Legal obligation: processing necessary to comply with laws applicable to our business.

Legitimate interests: processing necessary for legitimate business purposes such as security, fraud prevention, customer support, improving operations, and protecting legal claims, provided those interests are not overridden by your rights.

Consent: processing based on your freely given consent, particularly where required for certain marketing communications or non-essential tracking technologies.

Shopify specifically advises merchants in the EEA to identify the legal basis for the purposes described in their privacy policies.

7. Shopify

Our store is hosted using Shopify's commerce platform.

Shopify processes information required to provide the technical infrastructure used for the store, checkout, transactions, customer interactions, security, and related functionality.

Shopify states that personal information concerning EEA customers may be received through its Irish affiliate and transferred to other Shopify locations and service providers with appropriate transfer safeguards.

For information about Shopify's own processing activities, customers may review Shopify's privacy information.

8. Payment Providers

Payments may be handled through payment providers available at checkout.

Payment providers may process information necessary to authorize and complete the transaction, including transaction amounts, payment credentials, billing details, fraud-prevention information, and related information.

We do not necessarily receive or store complete payment-card credentials when those details are processed directly by an authorized payment provider.

9. Shipping and Fulfillment Providers

Where necessary to deliver your order, we may provide relevant information to shipping carriers, logistics companies, fulfillment partners, or postal services.

This information may include:

• name;
• delivery address;
• telephone number where necessary;
• email address where necessary for delivery communications;
• order reference;
• package information; and
• information necessary for customs or delivery administration where applicable.

These recipients should use information only for appropriate service and legal purposes.

10. Service Providers

We may use service providers supporting functions such as:

• website hosting;
• commerce infrastructure;
• payment processing;
• fulfillment;
• shipping;
• fraud prevention;
• security;
• customer service;
• analytics;
• email delivery;
• marketing, where permitted;
• technical support; and
• professional legal, accounting, or compliance services.

We seek to disclose personal information only to the extent reasonably necessary for the relevant service.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Some cookies are essential to provide website and checkout functionality.

Other technologies may be used for preferences, analytics, personalization, or advertising where enabled and legally permitted.

Where applicable law requires prior consent for non-essential technologies, customers should be presented with an appropriate consent mechanism.

You may also manage certain cookies through your browser, although disabling essential cookies may affect store functionality.

12. International Data Transfers

Because Shopify and other technology providers operate internationally, personal information may be transferred or processed outside Germany or the European Economic Area.

When GDPR-protected data is transferred outside the EEA, legally recognized safeguards may be required, such as an adequacy decision, Standard Contractual Clauses, or approved Binding Corporate Rules.

Shopify states that its transfers involving EEA personal data use mechanisms including approved Binding Corporate Rules and contractual safeguards as applicable.

13. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, customer service, fraud prevention, recordkeeping, legal compliance, dispute resolution, and enforcement of agreements.

Certain transaction and accounting records may need to be retained for statutory periods.

When information is no longer required, it may be deleted, anonymized, or securely retained where a continuing legal obligation exists.

14. Security

We take reasonable organizational and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, destruction, or misuse.

However, no Internet transmission or electronic storage system can guarantee absolute security.

Shopify also maintains security measures for information processed through its platform.

15. Your GDPR Rights

Where the GDPR applies, you may have rights including:

• the right to obtain information about processing;
• the right of access;
• the right to correct inaccurate personal data;
• the right to request deletion where applicable;
• the right to restrict processing;
• the right to data portability where applicable;
• the right to object to certain processing;
• the right to withdraw consent at any time where processing is based on consent; and
• the right to lodge a complaint with a competent data protection supervisory authority.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

16. Exercising Your Rights

To submit a privacy request, contact:

info@everianemx.shop

We may need to verify your identity before responding to certain requests in order to prevent unauthorized access to personal information.

We will handle requests in accordance with applicable law.

17. Marketing Communications

If you have consented to receive marketing communications, you may unsubscribe at any time through the unsubscribe method included in the communication or by contacting us.

Unsubscribing from marketing does not prevent us from sending non-marketing communications necessary for an order, transaction, security issue, return, refund, or customer service matter.

18. Children

Our online store is intended for customers legally capable of entering into transactions or customers acting with appropriate parental or guardian authorization as required by applicable law.

We do not knowingly seek to collect personal information from children for inappropriate purposes.

19. Disclosure Required by Law

We may disclose information where reasonably necessary to:

• comply with applicable law;
• respond to a valid legal process;
• protect legal rights;
• investigate fraud;
• protect customers or the public from security threats; or
• establish, exercise, or defend legal claims.

20. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in our operations, Shopify services, technology, legal requirements, or privacy practices.

The version displayed on everianemx.shop will apply from the time it becomes effective, subject to applicable legal requirements.

21. Contact

For questions or requests concerning this Privacy Policy or your personal data:

everianemx.shop
Email: info@everianemx.shop