Widerrufsrecht

Return and Refund Policy

This Return and Refund Policy applies to purchases made through everianemx.shop.

Our customer service email is:

info@everianemx.shop

This policy is intended to explain your rights and the procedures available if you wish to withdraw from a qualifying purchase, return an item, report a defective or incorrect product, or request a refund.

Nothing in this policy limits any mandatory consumer rights available under German or European Union law.

1. Statutory Right of Withdrawal

If you are a consumer purchasing through our online store, you generally have the right to withdraw from a qualifying distance contract within 14 days without giving a reason, subject to statutory exceptions.

German Civil Code §§ 312g and 355 provide a withdrawal right for qualifying distance contracts and establish a standard 14-day withdrawal period.

For purchases involving goods, the applicable commencement of the withdrawal period is determined by applicable German consumer law, including the rules relating to receipt of the goods.

To exercise your right of withdrawal, you must communicate a clear statement informing us of your decision to withdraw from the contract.

You may send your withdrawal request by email to:

info@everianemx.shop

You do not need to provide a reason for exercising a statutory right of withdrawal.

Sending your clear withdrawal notice before the applicable withdrawal period expires is sufficient to preserve the deadline where permitted by law.

2. Withdrawal Notice

You may use the following wording:

Withdrawal Notice

To: everianemx.shop
Email: info@everianemx.shop

I hereby notify everianemx.shop that I withdraw from my contract for the purchase of the goods identified in my order.

Please identify the order using the order number, customer name, email address used for the purchase, and the products concerned so that the request can be processed efficiently.

Use of specific wording is not mandatory. Any sufficiently clear statement communicating your decision to withdraw may be accepted in accordance with applicable law.

3. Returning Goods After Withdrawal

After informing us that you are exercising your right of withdrawal, you must return the relevant goods within the applicable statutory return period.

German rules concerning withdrawal generally require the consumer to send goods back no later than 14 days after communicating the withdrawal.

Please contact info@everianemx.shop for the appropriate return instructions and return destination for your order.

A withdrawal request is not invalid merely because you contact us before physically sending the goods. The withdrawal notice and physical return are separate steps.

Customers should retain proof that a return shipment has been sent until the refund process has been completed.

4. Condition of Returned Products

You are permitted to inspect a product to the extent reasonably necessary to determine its nature, characteristics, and functioning.

Customers are asked to return products, where reasonably possible, with the original packaging, accessories, documentation, tags, and components received with the order.

A missing original package does not automatically eliminate statutory consumer rights.

However, where a product has been handled beyond what is reasonably necessary to establish its nature, characteristics, and functioning, applicable law may permit an appropriate reduction for diminished value.

5. Return Shipping Costs

For an ordinary statutory withdrawal involving a non-defective product, the customer may be responsible for the direct cost of returning the goods where permitted by applicable law and where the required information has been provided.

If the return results from an error attributable to us—for example, where you receive an incorrect item or a product arrives defective or materially damaged—we will handle reasonable return arrangements in accordance with applicable law.

Do not incur unusually high or extraordinary return shipping expenses without contacting us first where assistance is required.

6. Refunds Following Withdrawal

If you validly withdraw from a qualifying contract, we will reimburse payments that must legally be reimbursed in connection with the withdrawal.

Under German law, reimbursement following withdrawal must generally be made without undue delay and no later than 14 days after the business is informed of the withdrawal, subject to the statutory right to withhold reimbursement for goods until the goods have been received back or the consumer supplies evidence of having returned them.

Where reimbursement is due, we will generally use the same payment method used for the original transaction unless another method has been expressly agreed and does not cause improper fees to the customer.

Because everianemx.shop provides free standard shipping on all orders, there is normally no separately charged standard outbound delivery fee to reimburse.

7. Refund Processing by Banks and Payment Providers

After we issue an approved refund, the transaction may not appear immediately in your account.

Banks, card issuers, payment networks, and payment providers operate their own processing systems and may require additional time before a refund appears on a statement or account.

If we confirm that a refund has been processed but you cannot see it, you may first check with the relevant bank or payment provider.

You may also contact:

info@everianemx.shop

8. Damaged Products

If an item arrives damaged, please contact us as soon as reasonably possible.

Send an email to info@everianemx.shop and include:

• your order number;
• the name used for the order;
• a description of the damage; and
• photographs showing the problem where reasonably possible.

Photographs can help us investigate shipping damage without unnecessarily requiring a customer to send a product back before the issue has been reviewed.

Depending on the circumstances and applicable law, an appropriate solution may include replacement, repair, refund, price reduction, or another remedy.

9. Incorrect Items

If you receive a product different from the product you ordered, contact us at:

info@everianemx.shop

Please include your order number and information identifying the incorrect product.

We will review the matter and arrange an appropriate remedy.

Customers will not be expected to bear improper costs resulting solely from our fulfillment error.

10. Missing Items

If an order contains multiple products and an item appears to be missing, first check the shipment information because an order may occasionally be delivered in more than one package.

If the complete order should already have arrived and an item remains missing, contact info@everianemx.shop.

We will investigate the order information and provide assistance.

11. Defective Products and Statutory Warranty Rights

The 14-day statutory withdrawal right is separate from legal rights relating to defective or non-conforming goods.

A customer may therefore have rights concerning defective goods even after the ordinary withdrawal period has ended.

Nothing in this policy excludes or limits mandatory statutory warranty or conformity rights available under German law.

12. Exceptions to the Right of Withdrawal

German law contains exceptions to the right of withdrawal for certain types of contracts and goods. These may include, depending on the circumstances, certain personalized goods, rapidly perishable goods, and sealed products that are unsuitable for return for health-protection or hygiene reasons after the seal has been removed.

An exception will only be relied upon where it actually applies under applicable law.

13. Order Cancellation Before Shipment

If you wish to cancel an order shortly after placing it, contact:

info@everianemx.shop

We will attempt to process the request where possible.

However, if processing or shipment has already progressed, an immediate cancellation may no longer be operationally possible. This does not remove any statutory withdrawal right that applies after the goods are received.

14. Refused or Unclaimed Packages

Customers should not intentionally refuse delivery as a substitute for notifying us of withdrawal.

If you wish to withdraw from a purchase, send a clear withdrawal statement to info@everianemx.shop.

Packages that are refused, unclaimed, or returned because of an incorrect address may require investigation before any refund can be completed.

Mandatory consumer rights remain unaffected.

15. Exchanges

Where operationally available, we may help customers replace an incorrect or defective product.

For ordinary preference-based changes, the simplest procedure may be to return the qualifying original product in accordance with this policy and place a new order.

An exchange procedure does not replace your statutory rights.

16. Fraud and Abuse

We reserve the right to investigate suspected fraudulent claims, manipulated evidence, repeated abusive return behavior, or attempts to obtain a refund for products that were not purchased from everianemx.shop.

This provision does not permit us to refuse a legitimate statutory consumer claim.

17. Contact

For withdrawals, returns, damaged goods, defective goods, incorrect items, missing products, or refund questions, contact:

everianemx.shop
Email: info@everianemx.shop