Versand

Shipping Policy

This Shipping Policy applies to orders placed through everianemx.shop.

We aim to provide customers with clear information regarding delivery methods, shipping costs, estimated delivery times, address problems, delayed shipments, tracking, and other delivery matters.

Customer Service Email: info@everianemx.shop

1. Free Standard Shipping

All orders placed through everianemx.shop qualify for free standard shipping.

There is no standard shipping fee charged to customers for ordinary orders.

Any order total shown at checkout will therefore not include a separate standard-delivery charge from everianemx.shop.

2. Estimated Delivery Time

Our estimated standard delivery time is:

15–20 days

The estimated timeframe is intended to provide customers with a reasonable indication of expected delivery.

Delivery times are estimates unless a particular delivery date has expressly been agreed as binding.

3. Delivery Delays

Although we aim to have orders delivered within the estimated timeframe, deliveries may occasionally be delayed due to circumstances including:

• high order volumes;
• carrier delays;
• transportation disruptions;
• adverse weather;
• customs or border procedures where applicable;
• public holidays;
• incorrect or incomplete addresses;
• failed delivery attempts;
• security checks;
• extraordinary events; or
• other circumstances outside reasonable control.

If you believe your order is significantly delayed, contact:

info@everianemx.shop

We will review available order and delivery information.

Nothing in this Shipping Policy removes any statutory consumer rights relating to delayed or failed delivery.

4. Order Confirmation

After an order is successfully submitted, customers should receive confirmation through the contact details provided during checkout.

Please review the confirmation information carefully.

If you notice an error in your order information, contact us as soon as possible at:

info@everianemx.shop

5. Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

The delivery information should include all details reasonably necessary for successful delivery.

If your address is incomplete or incorrect, contact us immediately.

We will attempt to correct the address where possible, but we cannot guarantee that an address can be changed after fulfillment or shipment processing has started.

6. Address Changes

To request an address change, email:

info@everianemx.shop

Include your order number and the corrected delivery information.

For security reasons, we may need to verify information relating to the order before making material changes.

An address-change request is not guaranteed after a parcel has been transferred to the delivery network.

7. Tracking

Where tracking information is available for an order, it may be provided electronically after shipment information has been generated.

Tracking systems are operated partly by third-party carriers.

Tracking information may occasionally take time to update after a package enters the carrier network.

If tracking does not update for an extended period and the estimated delivery period has passed, contact us for assistance.

8. Multiple Packages

An order containing several items may occasionally be fulfilled or delivered in more than one package.

If one package arrives before another, this does not necessarily mean that an item is missing.

Please review available tracking or shipment communications.

If all expected shipments should have arrived and an item remains missing, contact:

info@everianemx.shop

9. Failed Delivery Attempts

A delivery carrier may make one or more attempts to deliver a shipment.

Depending on the carrier, a parcel may be redirected to a pickup location, held temporarily, or returned if delivery cannot be completed.

Customers should monitor delivery notifications where available.

If a parcel is returned because the delivery address supplied by the customer was materially incorrect or because delivery was repeatedly unsuccessful, contact us so that we can review the circumstances.

Mandatory consumer rights remain unaffected.

10. Lost Shipments

If tracking indicates a delivery problem or your order has not arrived after the expected delivery period, contact:

info@everianemx.shop

Provide your order number and relevant delivery information.

We may investigate the shipment with the carrier or fulfillment provider.

If a shipment is confirmed lost, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the order.

11. Packages Marked Delivered but Not Received

If tracking indicates that a package was delivered but you cannot locate it, we recommend checking:

• the delivery location;
• household members;
• reception or building staff;
• safe-place locations;
• nearby delivery points; and
• any carrier delivery notice.

If you still cannot locate the package, contact us at info@everianemx.shop.

We will review available information and, where appropriate, assist with a carrier investigation.

12. Damaged Packages

If a parcel arrives visibly damaged, take reasonable care when opening it and retain available packaging if a claim may be required.

If the product itself is damaged, contact:

info@everianemx.shop

Where reasonably possible, provide photographs showing the package and damaged product.

This can help us evaluate the problem efficiently.

13. Incorrect Products

If an order arrives but contains an incorrect product, contact us.

Do not assume that you must pay return expenses resulting solely from our fulfillment error.

We will review the order and provide an appropriate solution in accordance with our Return and Refund Policy and applicable law.

14. Taxes and Charges

Prices and applicable amounts relating to an order are displayed through the store and checkout process.

Standard shipping itself is free.

Where taxes, duties, or other legally applicable charges are relevant to a transaction, they will be handled according to the applicable checkout, delivery arrangement, and law.

We do not use this Shipping Policy to override mandatory price-transparency obligations applicable to sales to German consumers.

15. Delivery Restrictions

We may be unable to deliver to certain locations if transportation, carrier, legal, security, or product restrictions make delivery unavailable.

Where an order cannot be fulfilled because delivery to the supplied location is unavailable, we will contact the customer where reasonably possible and provide an appropriate solution.

16. Refused Shipments

Refusing a package is not necessarily equivalent to properly exercising a statutory right of withdrawal.

If you wish to withdraw from a qualifying purchase, send a clear withdrawal statement to:

info@everianemx.shop

German consumers generally have a 14-day withdrawal right for qualifying distance contracts, subject to statutory exceptions.

Please review our Return and Refund Policy for complete information.

17. Returns

Returns are governed separately by our Return and Refund Policy.

Contact us before sending a product back so that appropriate return instructions can be provided.

Returns Contact: info@everianemx.shop

A request for return instructions does not limit a consumer's ability to send a timely withdrawal notice.

18. Refunds for Delivery Problems

Where an order cannot legally be completed because goods are lost, unavailable, or otherwise not delivered as required, any refund entitlement will be handled in accordance with applicable German consumer law.

We will not use this Shipping Policy to exclude rights that cannot legally be excluded.

19. Force Majeure and Extraordinary Events

Events outside reasonable control may affect delivery.

Examples may include severe transportation disruption, natural disasters, government measures, widespread carrier interruption, civil emergencies, or other exceptional circumstances.

Where such events occur, we will make reasonable efforts to address affected orders.

Mandatory legal rights concerning delivery remain applicable.

20. Customer Responsibilities

To help prevent delivery problems, customers should:

• provide an accurate name;
• provide a complete delivery address;
• provide correct contact information;
• review the order confirmation;
• monitor available tracking information; and
• contact us promptly after identifying an error.

21. Contact Us

For questions concerning shipping, tracking, delayed packages, delivery addresses, damaged shipments, or lost packages:

everianemx.shop
Email: info@everianemx.shop

Standard Shipping Cost: Free on all orders
Estimated Delivery Time: 15–20 days